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Ordering and Delivery
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Payment​
Online payments are processed using Square or PayPal. If you use PayPal you do not need a PayPal account to pay in this way. Payment can be made using all major UK debit or credit cards.
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Ordering​
Once you have placed your order online you will receive an automatic reply almost immediately confirming your order. If you need to make any amendments to your order, please email us using the Contact Us page as soon as possible.
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Green Heron Designs is a small business. If you wish to place a large order please could you email us using the Contact Us page to make sure that we have sufficient fabric to supply your request. We will always do our best to fulfill an order.
Dispatch ​
Once your order has been received it will be sent out to you within 7 working days. Your Fabric Bag will be folded in tissue paper before being placed in an envelope for posting. This will minimise creasing. If creasing should occur in transit to your Fabric Bag this can be removed quickly with a warm iron.​
Delivery Charges
All UK orders will be sent out by second class Royal Mail. (For orders outside the UK, please use the Contact Us page to enquire about the cost of delivery before placing your order.)
1 Item any size £1 carriage
2-4 Items any size £2 carriage
5 Items or more any size Free carriage
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Return and Refund Policy​
Fabric Bags, Bottle Bags and Jar Jar Bags
The hope is that you will love your Green Heron product but life isn’t perfect and if you have a problem please contact us straight away and we will do our very best to sort it out. If you do need to return your undamaged product please do so within 28 days and in the original packaging if possible. Please obtain proof of postage. A full refund of your money will be made as soon the product is received back by us. Return postage is the responsibility of the buyer.
Face Masks
For hygiene reasons Face Masks cannot be returned or exchanged. If you have a problem with your Face Mask please contact Green Heron Designs straight away and we will do our very best to sort it out. We always want you to be happy with your product.